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The reset code on new recorders is acquired primarily by using the relevant client software on a computer. Other methods exist, but they usually require a level of networking knowledge over what we expect customers need to operate their system. This guide is intended for customers to reset their Swann recorder when they have forgotten their password. Once you enter in the “admin” username and reset code, the recorder will reboot. That indicates that the reset is successful and you will be presented with the window to enter a starting password after the recorder has finished rebooting. You can cancel the rest of the Setup Wizard if you want.Ĭancel the wizard then open the right-click menu and select Main Menu (home button) to access the login window. Make sure to setup your new password and click NEXT. If the window you see looks similar to the image below, you are in the wizard. The reset code CANNOT be entered in this area. Enter it in the Super Password field. Letters are in UPPERCASE with the colons (e.g BC:51:FE:11:22:33). The reset code needs to be entered after clicking Forgot Password. On the Login interface, click forgot password.

You now use what you wrote down in the previous step to initiate a password reset on the recorder. Once you're DVR shows on the list, click it once to see the MAC Address at the right side.Ĭopy down any MAC address starting with the characters '00-23-63′ or ‘BC-51-FE' first, then any others. The reset code itself is a unique 12 character string that is generated by the unique hardware identifier of the network interface of the device, known as the mac address. The reset code on new recorders is acquired primarily by using the relevant client software on a Windows PC or Mac computers. Other methods exist, but they usually require a level of networking knowledge over what we expect customers need to operate their system.